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Frequently Asked Questions
Should I create an account?
By creating an account, you unlock a range of exclusive customer features tailored for your convenience, including:
Wish List: Save your favorite items for future reference and easy access.
My Order: Track and manage your orders efficiently in one place.
Fast Checkout: Enjoy a quicker checkout process
Offer: Exclusive offers for our loyal customers.
Shipping destinations
We ship worldwide. For more information regarding a destination, contact us at hello@
Shipping Time and Cost
Delivery time starts after order acceptance and includes a 24-hour processing period. During non-working days, it may take up to 72 hours to dispatch shipments.
You’ll receive an email notification if there’s a delay of more than 24 hours in preparing your order for shipping. After dispatch, shipping typically takes 3 to 4 working days.
The total cost of your order includes the price of the bag and shipping. Product prices on our website do not include taxes and duties. As the recipient, you are responsible for paying import duties, customs fees, and local sales taxes imposed by your shipping country. These charges must be paid to release your order from customs upon arrival. We are unable to provide the exact amount of these charges, so they are not included in our invoices. International shipping costs are determined by factors such as shipping method, volumetric weight of items, and destination.
Free delivery
Free Shipping on orders over $500
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Our Cause
10% of sales will go to EV Hotel Giving Back Foundation to combat Human Trafficking.